TRAINING ACADEMY
Building People,
Building Excellence
At Urban Hospitality & Services (UHS), our workforce is our greatest asset. To ensure every team member delivers Quality Without Compromise, we’ve established the UHS In-House Training Academy for Excellence — a purpose-built facility that combines live, practical training with certified instruction.
Training in Action
Experience our state-of-the-art training facilities and see our expert instructors preparing the next generation of hospitality professionals.
What We Offer
A multipurpose training centre replicating real-world service environments
Certified trainers & a BICSc-licensed assessor
Courses covering soft skills, technical cleaning, and hospitality operations
Programs tailored to Qatar's cultural context and client-specific SOPs
OUTCOME
Employees are deployed to client sites with industry-standard skills, professional confidence, and cultural sensitivity, reducing downtime and ensuring service excellence from day one.
4500 +
Staff Deployed
100%
On-Time Record
Zero
Service Disruptions
Training Programs
Comprehensive training modules designed for excellence across all service areas
Raising Standards in Facilities Management
Soft services demand precision, hygiene, and technical expertise. Our technical training prepares staff to execute cleaning, maintenance, and hygiene protocols with international quality standards.
Induction & Basics of Health & Safety
Customer Service & Care Excellence
Leadership & Managerial Development Programs
Supervisory Development Programs
Delivering Powerful Presentations
Time & Priority Management
Email & Outlook Efficiency
Effective Interpersonal Skills
Effective Interpersonal Skills
Problem-Solving & Decision-Making Techniques
Raising Standards in Facilities Management
Soft services demand precision, hygiene, and technical expertise. Our technical training prepares staff to execute cleaning, maintenance, and hygiene protocols with international quality standards.
Housekeeping Fundamentals (Classification, Cleaning Equation)
PPE Training & Health Safety Practices
Housekeeping Steps & Work Culture
Color Coding & Microfiber Usage
MSDS & COSHH Awareness
Waste Management & Chemical Competence
Equipment Storage & Handling
Equipment Storage & Handling
Machine Operations: Vacuums, Buffers, Scrubbers, Pressure Washers
Deep Services: Carpet Shampooing, Extraction, Marble Crystallization
Event & High-Traffic Space Cleaning Techniques
Raising Standards in Facilities Management
Soft services demand precision, hygiene, and technical expertise. Our technical training prepares staff to execute cleaning, maintenance, and hygiene protocols with international quality standards.
Room Attendant Module – Guest room preparation, linen handling, guest interaction
FOH & BOH Attendant Module – Professional standards for front- and back-of-house
Kitchen Steward Module – Hygiene, safety, and back-of-house service standards
Food hygiene & safety
Personal grooming & etiquette
Tea & coffee preparation (including Qahwa service)
Beverage service etiquette (hot/cold)
Telephone & guest interaction etiquette
Meeting & conference room management
Raising Standards in Facilities Management
Soft services demand precision, hygiene, and technical expertise. Our technical training prepares staff to execute cleaning, maintenance, and hygiene protocols with international quality standards.
Chemical Competence
Safe Use & Care of Equipment
Safe Storage of Materials
Dust Control & Damp Mopping
Suction Cleaning of Hard/Soft Floors
Waste Bin Cleaning
Dusting & Damp Wiping
Toilet Cleaning
Glass & Surface Cleaning
Stain Removal
Buffing & Polishing Hard Floors
Multi-Bucket Floor Mopping
Machine Scrubbing & Drying
Handling Body Fluids & Sharp Objects Safely
OUTCOME
Every UHS staff member undergoes rigorous assessment and certification, ensuring compliance with global cleaning benchmarks and providing clients with the assurance of international standards.
Certified
Compliant
International
BICSc Certification Excellence
Industry-leading certification across 17 specialized skill units, ensuring our professionals meet the highest international standards.
17
Skill Units
100%
Pass Rate
500+
Certified Professionals
How We Deliver Excellence
01
Full-Service Coordination
Comprehensive planning including transport logistics and venue setup
02
Grooming Briefings
03
On-Site Supervision
Dedicated managers ensuring every shift starts guest-ready
04
Real-Time Support
Continuous quality monitoring and immediate issue resolution
BICSc Certification Excellence
4500 +
Staff Deployed
100%
On-Time Record
Zero
Service Disruptions
Let's Staff Your Next Event with Excellence
4,500+ staff across stadiums, metro & tram networks, and F&B outlets, delivering 100% on-time deployment and creating a flawless visitor journey for millions of guests during Qatar’s most prestigious sporting event.